Returns & Exchanges
At Ibrahim Al-Qurashi, we strive to ensure your complete satisfaction with our luxury fragrances, allowing returns and exchanges within 7 days of delivery provided the products remain in their original, sealed packaging. Due to the nature of beauty and hygiene products, items that have been opened or used cannot be returned unless they are found to be defective.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return, or contact our customer care team with your order number.
Verification & Approval
Our quality assurance team will review your request to ensure the items meet our return criteria, including original seal integrity and proof of purchase.
Package & Collection
Carefully pack your items in the original shipping box; a courier will be dispatched to your location within 48 hours to collect the return package.
Refund Processing
Once the returned items are inspected at our warehouse, your refund will be processed back to your original payment method within 7 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing